SPA ETIQUETTE | RETURN POLICY | PRIVATE PARTIES | TERMS & CONDITIONS  | PRIVACY POLICY

Your spa treatments are reserved especially for you. We value your business and ask that you respect the Spa’s scheduling. Should you need to cancel or reschedule, please notify us:

• 24 hours in advance for one service, 48 hours in advance for 2 or more services scheduled Monday-Thursday.
• 48 hours in advance for all services scheduled Friday & Saturday.

A cancellation fee will apply to appointments canceled with less than the required advanced notice. Missed appointments will result in a 100% charge. Scheduling an appointment is your acceptance of these policies. All services (including those with gift cards) require a credit card to guarantee a reservation so please have your credit card ready when booking. Upon checkout, guests chose their method of payment. All major credit cards, checks and cash are accepted.

Please respect fellow guests and the tranquility we provide by muting your cell phone upon arrival. Cell phone use is prohibited during spa service and in common areas of the spa. As a spa, we encourage our guests to “unplug” during their visit in order to achieve the maximum benefits our services offer. Should you need to use your phone, please inform your therapist so that you may do so without disturbing other spa guests. Cell phone use may disrupt the duration and quality of your spa services.

You may order your gift cards (a physical plastic card) in person, by phone or from our website.

• Gift cards are mailed to you or available for in-person pickup during hours of operation, per your preference.
• Gift cards are available for any dollar value and can be used toward the purchase of spa products, spa packages and à la carte spa services.
• Gift cards are valid for 5 years.
• Gift cards are not refundable or replaceable even if lost, misplaced or stolen.
• Gift cards cannot be redeemed for cash, taxes or gratuities.

You may order digital gift certificates for spa packages, select à la carte spa services (massages) and for spa credit in any dollar value.

• Digital gift certificates will be emailed to you to download and/or print. In addition, you will have the option to email digital gift certificates to one (1) recipient of your choice per order.
• Digital gift certificates for spa packages and à la carte spa services (massages) can only be used for the package or service indicated. If the cost of the indicated spa package or services has increased between the time of purchase and redemption, you are responsible to pay the difference.
• Digital gift certificates for spa credit can be used towards the purchase of any spa product, spa package or à la carte spa services.
• Digital gift certificates retain their value for 5 years from the purchase date.
• Digital gift certificates are not refundable or replaceable even if lost, misplaced or stolen.
• Digital gift certificates cannot be redeemed as cash, taxes or gratuities.

For parties or four or more guests, please contact our group coordinator for group booking policies and availability. You may also complete the online Group Event Form found on our Private Party website page, which is to be completed and submitted prior to scheduling. We advise scheduling group services a minimum of 4-6 weeks in advance. Group bookings are available Monday through Friday.

While we always try our best to accommodate last minute appointments, please make your reservations at least 1 -2 weeks in advance. Multiple and group appointments may require more notice in order to accommodate all requests. A credit card guarantee is required as the time of booking.

If you have any questions or concerns about our Spa Etiquette please call (248) 642-3770, email dayspa@margots.com or send a letter to:

Margot European Spa
101 Townsend Street
Birmingham, MI 48009-6001

• Gift Cards are not refundable or replaceable even if lost, misplaced or stolen.
• Digital Gift Certificates are not refundable or replaceable even if lost, misplaced or stolen.

• To book a Group, we require one person from your party to take responsibility as The master account holder, This person will be responsible for placing the 50% deposit required to schedule the appointments. This account master must also be responsible for paying the remaining balance of services 24 hours prior to the event. This will ensure easy check out on the day of your party.
• The Master account holder is responsible for filling this contract out to completion.
• Please Note that groups of 5 or more are required to fill out and submit a Group Contract, as well as any size party interested in renting the Group room.
• We are not able to accommodate groups larger than 10 people on Saturdays.
• Groups are required to give a one week notice via email to cancel appointments and a 72-hour notice to change appointments. Please note that we will try to accommodate any requested changes, but they will be subject to our availability at the time of the request. Cancellation and no-show charges shall include full price service fees and gratuity.
• We offer a private room for our group guest events. The room is available during, one hour prior to, and one hour following completed services for a minimum fee of $150.00 Monday through Friday, and $175.00 on Saturdays. For groups of 10 guests or more, an additional fee of $100.00 will be applied. Arrangements are required if you wish to stay more than one-hour pre or post service times. Additional fees may apply.
• Please note that outside food and refreshments must be arranged through an approved caterer. Strong aromatic foods such as garlic, seafood dishes, raw onions and foods containing heavy spices are prohibited. Limit your catering to cold platters that will not disrupt the aromatherapy ambience of the spa. Prior arrangements must be made to have any outside food and refreshments brought in through the back entrance of the spa. Please reach out to your group coordinator for a list of approved caterers and with any additional questions prior to finalizing your menu.
• Balloons, confetti, candles, and adhesive taped room decorations are not permitted.
• The spa can provide the following: glassware, napkins, silverware, plateware, platters, ice buckets, wine opener, coffee, tea, and water. Please be sure to include what is needed when you complete your Group Event Contract.
• Names of guests and choice of services must be provided at least two weeks prior to the event date.
• We ask that you and your guests arrive at least 30 minutes prior to your appointment times. This will allow time to check in and ensure that your guests’ services are started on time. We cannot guarantee appointments for party members who arrive more than 10 minutes past their scheduled appointment times. This is considered a no show / cancellation. IF time allows, the client will have the option of accepting an abbreviated version of the scheduled service at no discount. Guests will be charged the full price of the services booked.
• Margot’s Wishes that all guests enjoy themselves in a safe and responsible manner. We do offer Champagne to guests over the age of 21, though we do limit this to two glasses per client. And we will require the group to designate a driver and make the front desk aware of who that person is. You may choose to provide your own wine or champagne.
• Minors must be accompanied by an adult and must sign a release form. Any minor under 16 years of age must have an adult in the room for all massage services

• The Master account holder will be required to pay a 50 % deposit of the total cost of services for the day, as well as the room rate (if applicable ) to secure the appointments. In addition, the master account holder will be responsible for the remaining balance payment due 24 hours before your party.
• Please note we do require a fully executed contract at the time of booking.
• The Master account holder to be responsible for placing the 50% deposit required to schedule the appointments. This designated person must also be responsible for paying the remaining balance of services 24 hours prior to the event. This will ensure a stress-free check-out on the day of your party.
• All services are full price. We do not offer group discounts, however, if applicable, our monthly specials found on our website may be applied but cannot be combined with gift cards or other discounts or coupons.
• A 20% gratuity will be added to all treatments for group services.
• An additional service charge may be added to any events requiring specialized services and/or accommodations.
• Please be advised that a deposit is required to secure your event date. Groups are required to give a one week notice via email to cancel appointments and a 72-hour notice to change appointments. Please note that we will try to accommodate any requested changes, but they will be subject to our availability at the time of the request. Cancellation and no-show charges shall include full price service fees and gratuity.

The graphic images and text contained in the Margots.com site are the exclusive property of the Margot European Spa and, except for personal use, may not be copied, distributed or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission. The content, arrangement and layout of the Margots.com site, including but not limited to, the trademarks, service marks, text, and content, are proprietary and are protected from copying, imitation, communication or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without our prior written permission.

We strive to ensure that the information contained in the Margots.com site is accurate and reliable. However, errors may sometimes occur. Therefore, to the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, as it relates to this Site. We are not responsible for any damages or injuries caused by use of Margots.com, including without limitation, viruses, omissions or misstatements. We shall not be liable for any direct or indirect, special, consequential or incidental damages that result from your use or inability to use this Site.

The Terms & Conditions Agreement shall be governed by the laws of the State of Michigan, without giving effect to any principles of conflicts of law. You agree that any action at law or equity arising out of or related to your use of Margots.com must be filed only in the state and federal courts located in the State of Michigan, and you submit to the personal jurisdiction of such courts.

If you have any questions or concerns about our Spa Etiquette please call (248) 642-3770, email dayspa@margots.com or send a letter to:

Margot European Spa
101 Townsend Street
Birmingham, MI 48009-6001

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

We use third parties to provide services to you such as fulfilling gift card and product orders, conducting surveys and supplying email newsletters. If personal information is provided by us or by you directly to any of these third parties, we require that such information be maintained by them in confidence. You should also be aware that we may disclose information about you if required by law.

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze trends and your movement for aggregate use.

Log Data is not linked to your personally identifiable information.

Occasionally, we may provide links to third party sites on our website. We are not responsible for the content or information collection practices of those sites. The privacy policy of other sites may differ from Margot European Spa’s privacy policy. Please be sure to read the privacy policy of any third-party website before providing any personal information.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

This Privacy Policy is effective as of 11/4/2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

If you have any questions or concerns about our Spa Etiquette please call (248) 642-3770, email dayspa@margots.com or send a letter to:

Margot European Spa
101 Townsend Street
Birmingham, MI 48009-6001