SPA ETIQUETTE | RETURN POLICY | PRIVATE PARTIES | TERMS & CONDITIONS  | PRIVACY POLICY

Please respect fellow guests and the tranquility we provide by muting your cell phone upon arrival. Cell phone use is prohibited during spa service and in common areas of the spa. As a spa, we encourage our guests to “unplug” during their visit in order to achieve the maximum benefits our services offer. Should you need to use your phone, please inform your therapist so that you may do so without disturbing other spa guests. Cell phone use may disrupt the duration and quality of your spa services.

You may order your gift cards (a physical plastic card) in person, by phone or from our website.

• Gift cards are mailed to you or available for in-person pickup during hours of operation, per your preference.
• Gift cards are available for any dollar value and can be used toward the purchase of spa products, spa packages and à la carte spa services.
• Gift cards are valid for 5 years.
• Gift cards are not refundable or replaceable even if lost, misplaced or stolen.
• Gift cards cannot be redeemed for cash, taxes or gratuities.

You may order digital gift certificates for spa packages, select à la carte spa services (massages) and for spa credit in any dollar value.

• Digital gift certificates will be emailed to you to download and/or print. In addition, you will have the option to email digital gift certificates to one (1) recipient of your choice per order.
• Digital gift certificates for spa packages and à la carte spa services (massages) can only be used for the package or service indicated. If the cost of the indicated spa package or services has increased between the time of purchase and redemption, you are responsible to pay the difference.
• Digital gift certificates for spa credit can be used towards the purchase of any spa product, spa package or à la carte spa services.
• Digital gift certificates retain their value for 5 years from the purchase date.
• Digital gift certificates are not refundable or replaceable even if lost, misplaced or stolen.
• Digital gift certificates cannot be redeemed as cash, taxes or gratuities.

While we always try our best to accommodate last minute appointments, please make your reservations at least 1 week in advance. Multiple and group appointments may require more notice in order to accommodate all requests. A credit card guarantee is required as the time of booking.

If you have any questions or concerns about our Spa Etiquette please call (248) 642-3770, email dayspa@margots.com or send a letter to:

Margot European Spa
101 Townsend Street
Birmingham, MI 48009-6001

Return or products are accepted with proof of purchase within fourteen (14) days of the purchased date, unopened, in the original packaging. You will receive a spa credit to use towards future visits.

• Gift Cards are not refundable or replaceable even if lost, misplaced or stolen.
• Digital Gift Certificates are not refundable or replaceable even if lost, misplaced or stolen.

• Please be advised that your credit card is required to secure your event date: Groups are required to give a one week notice to cancel appointments and 72-hour notice to change appointments. Cancellation and no show charges shall include full price service fees and gratuity.

• A 20% gratuity will be added to all treatments for group services. For group events, gratuity may be added to a credit card for your convenience.

• We offer a private room for our group guests. If you choose to bring food or wine to your event, we do require the reservation of our private room. The room is available complimentary for two hours. Additional time is available for a fee.

• If your group will be bringing in any beverages or food for the event, the reservation of the private room is required. Food and beverages are to arrive and be set up one hour prior to the group
  arrival. Groups with 6 or more guests are responsible for their own food set-up, whether through a caterer or themselves. We do have a list of recommended caterers available upon request.

• The spa can provide the following and request that you please inform us ahead of time if needed: glassware, napkins, silverware, ice buckets, wine opener, coffee, tea and water.

• All services are full price. We do not offer group discounts, however, if applicable, our monthly specials found on our website may be applied but cannot be combined with gift cards or other discounts or coupons.

• An additional service charge may be added to any events requiring specialized services and /or accommodations.

• Names of guests and choice of services must be provided two weeks prior to event date.

• We do ask that you and your guests check in at least 15 minutes prior to your appointment times, so that you may check in and start your services on time.

• The credit card listed on the contract will be charged in full once all guests have arrived and checked in, unless other arrangements have been made.

• If you are running late for an appointment, we ask that you please call. We will do our best to accommodate your service. However, the service length may have to be adjusted in order to fit within our schedule and please note that you will be charged for the full service you were scheduled for.

• We are not responsible for delays due to weather, traffic, construction, directions or any other circumstances beyond our control.

• So that we may maintain the relaxing and tranquil atmosphere of our spa, please limit cell phone usage while in spa. We also kindly ask all guests as a courtesy to others to remember to use spa voices throughout our facility, especially while gathered in the private room. Please understand that our staff may approach you and request that “spa voices” be used.

• Please note: For all guests that schedule maternity massages within their first trimester, a doctor’s note is required either before the scheduled date or on the date of service.

• Pricing and services are subject to change without notice.

The graphic images and text contained in the Margots.com site are the exclusive property of the Margot European Spa and, except for personal use, may not be copied, distributed or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission. The content, arrangement and layout of the Margots.com site, including but not limited to, the trademarks, service marks, text, and content, are proprietary and are protected from copying, imitation, communication or simulation under domestic and international laws and are not to be reproduced, communicated, displayed, distributed, or transmitted without our prior written permission.

We strive to ensure that the information contained in the Margots.com site is accurate and reliable. However, errors may sometimes occur. Therefore, to the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, as it relates to this Site. We are not responsible for any damages or injuries caused by use of Margots.com, including without limitation, viruses, omissions or misstatements. We shall not be liable for any direct or indirect, special, consequential or incidental damages that result from your use or inability to use this Site.

The Terms & Conditions Agreement shall be governed by the laws of the State of Michigan, without giving effect to any principles of conflicts of law. You agree that any action at law or equity arising out of or related to your use of Margots.com must be filed only in the state and federal courts located in the State of Michigan, and you submit to the personal jurisdiction of such courts.

If you have any questions or concerns about our Spa Etiquette please call (248) 642-3770, email dayspa@margots.com or send a letter to:

Margot European Spa
101 Townsend Street
Birmingham, MI 48009-6001

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

We use third parties to provide services to you such as fulfilling gift card and product orders, conducting surveys and supplying email newsletters. If personal information is provided by us or by you directly to any of these third parties, we require that such information be maintained by them in confidence. You should also be aware that we may disclose information about you if required by law.

This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze trends and your movement for aggregate use.

Log Data is not linked to your personally identifiable information.

Occasionally, we may provide links to third party sites on our website. We are not responsible for the content or information collection practices of those sites. The privacy policy of other sites may differ from Margot European Spa’s privacy policy. Please be sure to read the privacy policy of any third-party website before providing any personal information.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

This Privacy Policy is effective as of 11/4/2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

If you have any questions or concerns about our Spa Etiquette please call (248) 642-3770, email dayspa@margots.com or send a letter to:

Margot European Spa
101 Townsend Street
Birmingham, MI 48009-6001